Privacy Policy

Last updated: 21 October 2026

Introduction

This privacy policy applies between you, the User of this Website, and Jackie Ashdown trading as Age Drop (“Age Drop”, “we” or “us”), the owner and provider of this Website. Age Drop takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and our coaching services. We provide online services to clients in New Zealand, Australia and the United Kingdom.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data: collectively all information that you submit to Age Drop via the Website or in connection with our services. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.
Cookies: a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the Cookies section below.
Data Protection Laws: any applicable law relating to the processing of personal Data, including the New Zealand Privacy Act 2020 and, where they apply to you, the UK General Data Protection Regulation (UK GDPR), the Australian Privacy Act 1988 and any national implementing and supplementary laws, regulations and secondary legislation.
Age Drop, we or us: Jackie Ashdown trading as Age Drop, a sole trader based in New Zealand, contactable at jackie@age-drop.com, registered address is Jackie Ashdown, PO Box 663, Kerikeri 0245, Northland, New Zealand.
Cookie Law: the laws that apply to the use of cookies and similar technologies where you are located, including, where applicable, the UK Privacy and Electronic Communications Regulations 2003 (as amended).
User or you: any third party that accesses the Website and is not either (i) employed by Age Drop and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Age Drop and accessing the Website in connection with the provision of such services.
Website: the website that you are currently using, www.age-drop.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Age Drop and Users with respect to this Website and our services. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For the purposes of the applicable Data Protection Laws, Age Drop is the agency responsible for your Data (known as the “data controller” under the UK GDPR). This means that Age Drop determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

name;
contact information such as email addresses and telephone numbers;
account details, such as your username and the details you provide when you register;
health, fitness and lifestyle information that you choose to share with us so that we can coach you safely and effectively (for example your goals, injuries, medical conditions, measurements, training and nutrition information, and progress photos), and by giving us this information you consent to us collecting and using it to provide our services to you;
payment details and purchase history (card details are handled by our payment providers, and we do not store full card numbers);
messages and other communications between you and us;
technical information such as your IP address, browser type and how you use the Website;

In each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

data is given to us by you; and
data is collected automatically.

Data that is given to us by you

Age Drop will collect your Data in a number of ways, for example:

when you contact us through the Website, by telephone, post, email or through any other means;
when you complete forms, questionnaires or check-ins as part of our services;
when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
when you enter a competition or promotion through a social media channel;
when you make payments to us, through this Website or otherwise;
when you elect to receive marketing communications from us;
when you use our services;

In each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

to provide, personalise and support our coaching services, including keeping you safe while training;
to process payments and refunds and manage your account;
improvement of our products and services;
transmission by email of marketing materials that may be of interest to you;
contact for market research purposes, which may be done using email, telephone or mail. Such information may be used to customise or update the Website;

In each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests, or where you have given us consent. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Marketing

We will only send you marketing emails if you have asked to receive them or have otherwise consented, or where the law allows us to do so, and every marketing email will include a way to unsubscribe. We follow the marketing laws that apply where you live, including New Zealand’s Unsolicited Electronic Messages Act 2007, the UK’s Privacy and Electronic Communications Regulations and Australia’s Spam Act 2003.

Where we market similar products or services to people who have previously engaged with us, we may rely on that relationship, and you can opt out at any time.
For other types of email marketing, we will obtain your explicit consent, which means you need to take a positive action, for example ticking a box that we provide.
You can withdraw your consent at any time by using the unsubscribe link in any email or by contacting us (see the section headed “Your rights” below).

Who we share Data with

We may share your Data with the following groups of people for the following reasons:

our contractors, agents and professional advisers, to obtain advice and support for our business;
third party service providers who provide services to us which require the processing of personal Data, such as website hosting, email, scheduling, video calls and program delivery platforms, to help ensure the Website and our services run smoothly;
third party payment providers who process payments made over the Website, to enable them to process payments and refunds;
where required by law, or to protect our legal rights.

We do not sell your Data. Where we share Data with service providers, we share only what they need to perform their function for us.

In each case, in accordance with this privacy policy.

Overseas storage and transfers

Some of our service providers (for example website hosting, email and payment providers) may store or process your Data outside New Zealand, including in countries such as the United States, the United Kingdom, Australia and the European Union. If your Data is sent overseas, we take reasonable steps to ensure it is protected by privacy safeguards comparable to those in New Zealand, as required by the Privacy Act 2020. If you would like more information about where your Data is held, please contact us.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

access to your account is controlled by a password and a user name that is unique to you;
we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us at jackie@age-drop.com. If a data breach is likely to cause you serious harm, we will notify you and the relevant privacy regulator as the law requires.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, you can visit Netsafe (www.netsafe.org.nz) in New Zealand or Get Safe Online (www.getsafeonline.org) in the UK.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

Under the New Zealand Privacy Act 2020 (and, for clients in Australia, the Australian Privacy Act 1988 where it applies), you have the right to ask us for access to the personal information we hold about you, and to ask us to correct it if it is wrong. Where the UK GDPR applies to you, you also have the following rights in relation to your Data:

Right to access: the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
Right to correct: the right to have your Data rectified if it is inaccurate or incomplete.
Right to erase: the right to request that we delete or remove your Data from our systems.
Right to restrict our use of your Data: the right to “block” us from using your Data or limit the way in which we can use it.
Right to data portability: the right to request that we move, copy or transfer your Data.
Right to object: the right to object to our use of your Data including where we use it for our legitimate interests.

Wherever you are located, you are welcome to ask us to delete your Data, and we will do so unless we are required or permitted to keep it.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us at jackie@age-drop.com.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Complaints

If you have a concern about how we have handled your Data, please contact us first at jackie@age-drop.com and we will work to resolve it fairly. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority:

New Zealand: the Office of the Privacy Commissioner (https://privacy.org.nz).
United Kingdom: the Information Commissioner’s Office (ICO) (https://ico.org.uk).
Australia: the Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au).
Elsewhere: the privacy or data protection authority in your country.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Age Drop may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Age Drop. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. Age Drop uses Cookies to improve your experience of using the Website and to improve our range of products and services. Age Drop has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with the Cookie Law that applies to you, including UK and EU Cookie Law where applicable.

Where the law requires it, before the Website places Cookies on your computer you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Age Drop to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

This Website may place the following Cookies:

Strictly necessary cookies: these are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. For example, we use a session cookie to remember you and maintain your session whilst you are using our website.
Analytical/performance cookies: these allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

If you would like more detail about the specific cookies we use, please contact us at jackie@age-drop.com.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of New Zealand. All disputes arising under the Agreement will be subject to the non-exclusive jurisdiction of the New Zealand courts. This does not limit any mandatory rights you have under the privacy or data protection law of the country where you live.

Changes to this privacy policy

Age Drop reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Age Drop by email at jackie@age-drop.com.